Refund policy

Return & Refund Policy

All sales at Halofield are final. We do not accept returns, exchanges, or refunds for any reason — including buyer's remorse, change of mind, ordering the wrong item, vehicle fitment issues, or shipping delays within our published transit windows — with two exceptions. First, if your order has not arrived within 30 days of your shipping confirmation and tracking shows no delivery, you are eligible for a full refund or free replacement. Second, if your item arrives severely damaged (broken components, shattered parts, or major manufacturing defects that prevent normal use), you are eligible for a full refund or free replacement, provided you submit clear photos of the damaged product, the shipping packaging, and the shipping label within 48 hours of delivery, along with your order number. Minor cosmetic imperfections, installation damage, post-delivery damage, and claims submitted without photo documentation or after the 48-hour window do not qualify. All approved claims are processed within 5 business days.